Information for Macquarie University Hospital
Macquarie University Hospital
3 Technology Place
Macquarie University NSW 2109
Phone: 02 9812 3000
Patient Information for Macquarie University Hospital
Preparing for a stay in hospital to undergo medical treatment can be an unsettling time. Understanding admission and discharge procedures, as well as health fund and financial information, at the same time can become overwhelming.
We have compiled the following information to help you prepare for all aspects of your visit to hospital.
Location and parking – 3 Technology Place, Macquarie University, NSW 2109 (off Talavera Rd)
Macquarie University Hospital map and directions
- Macquarie University Hospital is situated in the centre on the leafy grounds of the Macquarie University’s North Ryde campus, and conveniently placed near the new Macquarie University train station
- Located opposite the Macquarie Park Shopping Centre
- 25 minutes’ drive separating from the Sydney CBD
- 40 minutes to Sydney airport
- 500 metre walk separating you from the North Ryde Bus interchange
Parking at Macquarie University Hospital
Parking is available at Macquarie University Hospital for visitors and patients in the marked bays at the front of the Clinic Building or in the secure basement car park under the hospital (off Research Park Drive). Parking charges apply.
Preparing for your stay at Macquarie University Hospital
Before you arrive at Macquarie University Hospital, there are a number of forms that you will need to complete that provide information relating to your medical and insurance arrangements. You will also need to consider what personal items to bring with you.
Dependant upon your procedure you may be required to attend the Macquarie University Hospital pre-admission clinic. At the clinic you will be interviewed by a pre- admissions nurse to determine your health status and medical history.
We understand that health insurance and paying for hospital care can be complicated, particularly during an unsettled time. We recommend that you ask your health fund to help you work out what is or isn’t covered and how much you will have to pay. The hospital’s admission staff are always happy to help, should you have questions please call 02 9812 3000.
Privately insured patients
Different health funds and different policies vary in what components of your hospital stay will be covered. It is essential that you contact your fund or insurer prior to admission to confirm your level of cover and to understand what you will need to pay for. Depending upon your medical condition or procedure, you may require radiology, pathology and specialist consultations during your hospital stay – these will attract additional charges that may be covered in part or in full by your health fund and Medicare. During your stay in Macquarie University Hospital, you may be prescribed medications – most of these should be covered by your private health fund, however, you should be aware that some are not – these include and medications you are taking prior to your admission to hospital and additional medications that may be required at discharge. You will need to make arrangements for payment of medications not covered by your health fund.
Self insured patients
If you do not have private health cover, you may elect to be admitted as a self insured patient. Self insured patients who are registered with Medicare can claim the rebate if the procedure is eligible. On admission or prior to admission, you will be asked to pay the full estimated cost for your hospital stay. Overseas visitors with travel insurance will also be required to pay the hospital estimate on admission – reimbursement may then be claimed from your travel insurer. Non-residents cannot claim a Medicare rebate and are not eligible to receive subsidies from the Australian Government for their medications through the Pharmaceutical Benefits Scheme.
WorkCover & Third Party Liability
Patients admitted to Macquarie University Hospital as a result of WorkCover and third party liability will require written acceptance of admission from the relevant insurance company, prior to admission. Any claims that have not been accepted by the insurance company will require the hospital’s estimated fee to be paid by the patient on or prior to admission.
Fees charged by anaesthetist, other medical, allied health, radiology and pathology practitioners will be billed separately by the relevant provider after your stay.
Scheduling your admission to Macquarie University Hospital
Prior to your stay at Macquarie University Hospital, you will be contacted by an admissions officer with your scheduled admission time, fasting instructions and an estimate of out-of-pocket expenses and excess associated with your admission. If you have not received notification from the hospital by 3pm on the day prior to your hospitalisation, please call 02 9812 3000.
What to bring
Please use the following checklist to ensure that you remember to bring everything you need
- Health Insurance Fund and/or Veterans’ Affairs card
- Medicare card
- Pension and/or health care card
- Any forms, notes, reports or letters from your doctor
- All relevant x-rays, MRIs, scans
- All medication you are currently taking
- Night attire, if staying overnight, and comfortable clothes to go home in
- Dressing gown and slippers or comfortable walking shoes
- Personal toiletries
- Reading material
- Glasses and physical aids (walking sticks, hearing aids, etc.)
- Small amount of cash for incidentals
We recommend that all belongings brought to hospital are labelled with your name on them.
In the interest of your safety, we ask that you DO NOT bring
- Eat or drink anything in accordance with fasting instructions
- Wear jewellery
- Bring any items of value
- Wear makeup or nail polish
Admission to Macquarie University Hospital
For patients undergoing a surgical procedure, please present to the Day Surgery Unit located on Level 1 on the day of admission. You will be greeted by our clerical staff to finalise any outstanding paper work. Once this is complete, you will be accommodated in the Day Surgery Unit in preparation for your surgery. If you are arriving the day prior to your procedure, please report to the admissions reception area, which is located to the right of the main reception on the ground floor. You will be greeted by our administration staff and, following completion of any outstanding details you will be shown to your room.
During your hospital stay
Macquarie University Hospital aims to provide you with the highest quality of care in a safe and welcoming environment. Our wards are comfortable and our clean new facilities incorporate the latest technological and medical developments to assist in your prompt recovery. Most are single rooms, apart from four double rooms on each ward.
All rooms for overnight patients have a system know as a ‘cockpit’ – this simple-to-use computer has a number of features including:
- Patient entertainment, including television and movies on demand
- Internet access
- Telephone (free local calls and skype)
- Call button for your nurse
- Meal ordering
- Medical records – your health care team can see and update your medical record on the cockpit
Our team of expert chefs prepare five-star-rated healthy meals every day, under the guidance of a dietitian and our executive chef. If you are staying overnight, you can order all your meals using the cockpit in your room, which will show you the menu for the day, including photos, and meal options for people with special dietary requirements.
Sitting Rooms and Other Facilities
There are a number of comfortable lounge areas around the hospital that patients and visitors can utilise. If you want a change of scene from your room, the lounge area on level 3 opens onto a large outdoor courtyard. There is a café and a pharmacy on the ground floor. Newspapers, magazines, flowers and gifts can be purchased from these outlets. An automatic teller machine is located at the entrance to the pharmacy and café on the ground floor.
Discharge from hospital
Once your doctor has approved your discharge, we will commence planning for your return home. If you are a day-stay patient, you will rest in the recovery area until your doctor or nurse sees you and approves your discharge. You must have someone to escort you home. If you are an inpatient, discharge time is usually around 9am. Please arrange to be picked up at this time. If you have had a general anaesthetic or sedation, please ensure you have a responsible adult accompanying you home as you will not be allowed to drive. It is also highly recommended that you have someone to stay with you overnight.
It is advisable that in the first 24 hours after surgery you do not:
- Drive a motor vehicle after having a general anaesthetic or pain procedure
- Use any machinery or tools
- Make important decisions (eg. sign legal documents)
- Drink alcohol
- Do anything that requires a high level of alertness or coordination
If you would like to speak to us in relation to your admission to Macquarie University Hospital please call (02) 9812 3000
For more information about accommodation near Macquarie University Hospital
Click here information about accommodation next to MUH.
Click here for more information about accommodation near MUH, Macquarie Park and Lane Cove.